Privacy Policy

1. Introduction

Suan Sook ("we", "us", "our") is committed to protecting the personal information of our residents, enquirers, and website visitors. This Privacy Policy explains what data we collect, why we collect it, how it is used, and your rights under the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand.

This policy applies to all personal data processed in connection with Suan Sook's residential services, website, and communications. If you have questions, please contact us at privacy@suansookes.

2. Data We Collect

We may collect the following categories of personal data:

• Identity data: full name, date of birth, nationality, passport or ID number
• Contact data: email address, telephone number, postal address
• Health and dietary information: dietary preferences or restrictions you choose to share with us, for meal preparation purposes
• Family contact data: names and contact details of nominated family members or emergency contacts
• Communication data: records of enquiries, messages, and correspondence
• Technical data: IP address, browser type, pages visited, collected via cookies when you use our website
• Financial data: bank transfer references and billing information related to your arrangement

We do not collect sensitive personal data beyond the dietary information described above, unless you voluntarily provide it and give specific consent.

3. How and Why We Collect Data

We collect data through enquiry forms on our website, by telephone or email, via your residency agreement, and through cookies on our website. We process your data on the following legal bases:

• Contractual necessity: to fulfil our residential service agreement with you
• Legitimate interests: to communicate with enquirers, manage family contact, and improve our services
• Consent: for non-essential cookies and marketing communications, where you have opted in
• Legal obligation: to comply with Thai law, including immigration, taxation, and data protection requirements

4. How We Use Your Data

• Processing and responding to your enquiry
• Administering your residency arrangement
• Preparing meals and services to your stated preferences
• Maintaining contact with you and nominated family members
• Billing and financial administration
• Complying with Thai legal and regulatory obligations
• Improving the quality of our website and services

We do not use your personal data for automated decision-making or profiling.

5. Data Sharing

We do not sell personal data. We may share data with:

• Service providers: trusted third parties who assist us in operating our website and services (e.g., email services), bound by confidentiality agreements
• Professional advisors: accountants, lawyers, where required
• Thai authorities: where required by law, such as immigration or tax authorities

We do not share personal data with advertisers or unaffiliated marketing organisations.

6. Data Protection Measures

We apply reasonable technical and organisational measures to protect personal data, including access controls, secure storage, and staff confidentiality practices. Personal records are accessible only to staff who need them for their role. We review our security practices regularly.

In the event of a data breach that poses a risk to your rights, we will notify you and the relevant Thai supervisory authority in accordance with PDPA requirements.

7. Data Retention

We retain personal data for the following periods:

• Enquirer data (non-residents): up to 12 months from last contact
• Resident data: duration of residency plus 3 years, for administrative and legal purposes
• Financial records: 7 years as required by Thai accounting regulations
• Website analytics data: up to 26 months

After the applicable retention period, data is securely deleted or anonymised.

8. Cookies

Our website uses cookies to ensure it functions correctly and to understand how visitors use it. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

9. Your Rights

Under Thailand's Personal Data Protection Act, you have the right to:

• Access a copy of your personal data held by us
• Request correction of inaccurate or incomplete data
• Request erasure of your data, where no legal basis for retention applies
• Object to processing based on legitimate interests
• Withdraw consent at any time (where processing is consent-based)
• Request restriction of processing in certain circumstances
• Data portability, where technically feasible
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, please contact: privacy@suansookes

We will respond to all requests within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website or by direct notification to residents. Continued use of our services after the effective date of any update constitutes acceptance of the revised policy.

13. Contact

Data Controller: Suan Sook
Address: 23/7 Moo 5, Khao Tao, Hua Hin, Prachuap Khiri Khan 77110, Thailand
Email: privacy@suansookes
Phone: +66 32 547 8163